Technical Support

SoftGroup provides essential support services, including 24/7 technical support.
You can call our experts at any time to assist you whatever difficulties you may have encountered.In accordance with the mission and business nature of all customers, SoftGroup Ltd. provides comprehensive customer support services, including:

  • Telephone Support Desk available 24×7
  • Software updates
  • Preventive support
  • Minimum response time (custom specified)
  • Customer data errors investigation
  • Access for remote diagnose / remote maintenance for machines

Field Service

Industry-experienced software engineers can handle routine maintenance and field service requirements for all products.

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